Terms & Conditions
DOWNE HEALTH SPA TERMS AND CONDITIONS
THERAPY / PAMPER DAY REQUESTS
All Therapy and Pamper Day bookings are subject to availability.
MAKING YOUR BOOKING
All bookings must be prepaid at the time of making the booking.
CANCELLATION POLICY
Pamper Days
In the event that you are unable to attend a Pamper Day booked at Downe, we will endeavour to re-schedule your Pamper Day to a time convenient to you PROVIDED THAT you give at least seven days notice of cancellation.
In the event that it is not possible to re-schedule your Pamper Day we will refund the monies paid by you (less an Administration Fee) PROVIDED THAT you have given at least seven days notice of cancellation.
If the booking is made within seven days of the Pamper Day, you are expected to be able to attend on the date that you have reserved, and therefore we are unable to offer a refund.
(Please note that group bookings (i.e. for five or more individuals) are subject to a different Cancellation Policy.)
Therapies
In the event that you are unable to attend a therapy booked at Downe, we will endeavour to re-schedule your Therapy to a time convenient to you PROVIDED THAT you have given at least forty eight hours notice of cancellation.
In the event that it is not possible to re-schedule your Therapy we will refund the monies paid by you (less an Administration Fee) PROVIDED THAT you have given at least forty eight hours notice of cancellation.
If the booking of a Therapy is made within forty eight hours of the appointment, you are expected to be able to attend on the day and at the time that you have reserved and therefore we are unable to offer a refund.
GIFT VOUCHERS
All Gift Vouchers are valid for twelve months from the date stamped on the voucher. Gift vouchers cannot be refunded in total or in part and cannot be replaced if lost or stolen. If a booking was made with the use of a Gift Certificate and you cancel the booking within forty eight hours of the appointment in the case of a Therapy or within seven days of the day in the case of a Pamper Day, the Gift Certificate will be deemed to have been used for the cancelled Therapy or Pamper Day as appropriate.
CONTRA-INDICATIONS / SPECIAL REQUIREMENTS
There are contra-indications to some therapies.
Therapies at Downe are carried out subject to the completion of our Medical Questionnaire (’the Confidential Client Record Form’) which you be asked to complete upon arrival.
If you have any special requirements that we should take into account when you visit us (for example Heart Conditions, High/Low Blood Pressure, Circulatory Disorders, Epilepsy, Arthritis/Rheumatism, Diabetes, Allergies or you are pregnant), you should seek the advice of your doctor prior to your visit that the proposed therapies are suitable for you and that you are able to use the facilities at Downe. If you do not let us know of any special requirements at the time of booking we cannot guarantee that we will be able to fully accommodate you on your visit.
If you have any concerns please check with Reception at Downe (01237 441 881) and where appropriate your doctor. If any treatment is found unsuitable we will recommend an alternative where possible, subject to availability.
THE SPA
Whilst every effort is made to ensure the smooth running of the Gym and the Spa, ongoing maintenance, refurbishment or unforeseen circumstances may result in some of the facilities being withdrawn at short notice. All facilities are subject to availability.
THE GYM
We provide gym equipment for your use. However, Downe Health Spa is not a gym club and we do not provide fitness assessments for our clients or train them in the use of the gym equipment.
If you regularly attend a gym club and are familiar with gym equipment, you should have no difficulties using the gym equipment in accordance with your normal training programme.
If you are unfamiliar with gym equipment or do not regularly use gym equipment our staff will demonstrate simple operation of the gym equipment so that you are able to use the equipment during your visit as a ‘tester’ to see if you would like to join a gym club with similar equipment in the future.
In all cases use of the gym equipment is entirely at your own risk.
GENERAL
These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Downe Health Spa reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this web site.
